Terms of service



In these Terms of Service, "We" means Hairy Man Care.

 

INTERNATIONAL ORDERS

We take international orders. All prices are quotes in Australian Dollars but will be converted into your local currency by your credit card provider or payment provider.

ORDERING 

1. Orders can be placed through our website using the shopping cart. 
2. The speed of our service is very important to us.  We process orders on the day of receipt and aim to ship in 1-2 days, although sometimes due to circumstances outside of our control dispatch times may be delayed.  You will be notified if any significant delays (over 5 days) are anticipated.
3. You are entitled to order as many or as few items as you require, however bulk orders can save you significant postage costs.  
4. If we accidentally leave out any item in a consignment delivered to you, we will ship it to you as soon as possible at our cost. 

PAYMENT 

1. All orders must be paid for prior to shipping.
2. We currently accept credit card payments processed by Shopify, Paypal, ZipPay and AfterPay.

SHIPPING

1.  Australian customers, regular & express shipping is typically done via Australia Post. In addition, there may be circumstances where alternative postal carriers can deliver a better value service (eg they may be faster). In these circumstances the alternative postal carriers we typically use are Couriers Please & Fastway.

2.  Most carriers charge a fixed rate for shipping depending on weight and we can combine postage to save you a lot of money. When we ship by regular post packages typically arrive within a few days to a week. In peak periods they may be slower than this. Express shipping to metro locations is generally means you will receive your parcel the next business day, however occasionally it may take 2 sometimes 3 business days. We provide tracking numbers with orders so you can track your shipments online.
3.  International customers, orders up to 500g can be shipped by standard airmail for a flat rate of $19.99.

4. Free express shipping for orders over AUD$90.

Please refer to our Shipping Policy for additional information.

TAXES

For Australian domestic customers all orders placed with are inclusive of 10% GST.

CANCELLATIONS
1. Orders may be cancelled at no charge by contacting us via email or phone within an hour of ordering. As all orders are dispatched promptly, we cannot guarantee that cancellations occurring after one hour will allow sufficient time for the order to be removed from the system prior to it leaving our warehouse.
2. Orders cannot be cancelled once it has been dispatched and you will be liable for the full amount of the order and shipping charges.

RETURNS

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the original condition that you received it. It must also be in the original packaging.

WARNING

1.  Some people can have adverse reactions when exposed to products they have not used before and this cannot be foreseen by us. Although we guarantee we use only organic and natural ingredients, we cannot guarantee that that will be suitable for you.  It is a condition of purchase from us that you:
      a)  read the ingredients for each product you purchase (as listed on our website) and satisfied yourself that, to the best of your knowledge, there
           is no medical reason for you to avoid exposure to them; and
      b)  conduct a patch test of each product before use.  

DISCLAIMER

1.  Individuals receiving any information contained in this website must exercise their independent judgment in determining its appropriateness for a particular purpose or use.
2. We make no representations and provide no warranties as to the fitness of our products for purposes other than as expressly directed by us.
3.  People can have adverse reactions from exposure to cosmetic products..  We disclaim all liability for any loss or damage whatsoever arising from any personal injury caused by exposure to a cosmetic ingredient which you were aware could cause you harm, via allergy, dermatitis or otherwise.
4.  We shall not be responsible for any damages resulting from use of or reliance upon the information provided on this website.

PRIVACY

See our Privacy Policy.

CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.